Parent questions
Frequently Asked Questions
Simple answers for parents ordering a personalized animated video story for their child.
How long is each story?
Free previews are designed as short samples. Paid stories are designed around a warm 1-minute animated video experience.
What details do parents provide?
You can share the child's name, age, theme, favorite animal, favorite color, voiceover preference, and a short dedication.
Can I use a child photo?
Yes, parents can upload a reference photo to guide the character style. Only share images you are comfortable using for personalization.
Can I change details after ordering?
Small changes may be possible before production begins. Once animation work starts, changes may count as a revision.
Where do I track my order?
After logging in, the parent dashboard shows story requests, usage, status, and account settings.